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August 15, 2017_Responding to the “right here, right now” customer*

(Anthony Romero – PMP – Sales and Applications Engineering Manager)

During Prospect Machine Products’ 67 years in business we have always listened to our customers. This listening and understanding has given us a perspective and level of interaction with our customers that most manufacturers don’t have. It has also given us insight into how we can better work to satisfy their changing buying behavior.

Today we are hearing that our customers value immediate “right here, right now” contact. They want to be able to communicate with us in a way that fits their workday and their schedules. They want to be able to ask a question on our website without having to pick up the phone (right here). Or, show us a part and discuss deep draw manufacturing without the extra layer of having to email images (right now).

To meet these demands of our clients, PMP has rolled out two new communication tools on our website:

Real-time Website Chat for On-Demand Communication

This feature allows us to start an immediate discussion regarding any aspects of our product and services with our current and potential customers directly from our website. The chat room is available during business hours (9 AM to 5 PM – EST), so visitors to our site can ask questions during their stay (right here).

Video Conferencing for live communication

This feature offers a visual and audio interaction to establish a “live” dialogue where we can see in-hand products when assessing the manufacturability, deep drawn advantages, quality, and dimensioning of existing parts (right now). Request a video conferencing via our real-time website chat, and someone from PMP will email you an invitation at your preferred time and date.

PMP’s technical staff is available in a “live” and “chat” capacity to answer the immediate needs of current and future customers.

*Google article July 2017 – Micro-Moments Now (Lisa Gevelber)