By Anthony Romero
ISO 9001, the world’s most recognized and respected quality management standard, has been revised. How does the update affect our deep draw processes and our customers? In many ways.
Benefits for Our Deep Draw Metal Stamping Customers
The revised standard incorporates requirements beyond quality. It now emphasizes risk-based assessment, increased leadership involvement, employee participation, continuous improvements based on key performance indicators (KPIs), and a process approach. In addition, it drives home the importance of a well-implemented Quality Management System (QMS).
ISO 9001:2015 drives value both for our customers and our company since it improves process efficiency and increases customer satisfaction not just based on delivering quality products, but on doing so at the right time and at the right price. Additionally, guided by the standard, employees and management become more aware and accountable as they implement risk-based assessment on quality, waste, production scheduling, and continuous improvements in all areas of the business.
Impact on Our Company
The employees at Prospect Machine Products (PMP) recently participated in training seminars on ISO 9001:2015 conducted by a business consulting firm called CONNSTEP (www.connstep.org). The sessions were eye-opening and our team left excited about how the standard will benefit our deep draw approach for customers and our organization.
Another part of the standard’s areas of focus is the verification of proper resources (personnel and equipment) for the implementation of an organization’s business plan. As stated by Oscar Combs in QP magazine, the official publication of ASQ: “Organizations can no longer think of ISO 9001 as simply a means to control documents, records, product non-conformities, internal audits, and preventive and corrective actions. Organizations that want to be engaged in today’s global market place must look at the standard as a business management system.”
The process approach in all areas of the business at PMP benefits from visual awareness from all employees thanks to “turtle” diagrams that make it easy to understand the inputs and outputs from a process and their interactions. This is critical, since an in-depth understanding of all processes is key to continuous improvements. By identifying root causes, we are able to develop preventive and corrective actions that minimize the risk of the problems occurring and empower us to deal with issues that do occur quickly and efficiently.
Contact ISO Certified Deep Draw Stamping Manufacturer
Ultimately, PMP’s certification to the new ISO 9001:2015 standard has made the organization more efficient, responsive, and customer-centric. This approach has helped us increase customer satisfaction to the highest level thanks to exceptional product quality, improved on-time delivery, competitive pricing, and a shorter quoting time (within 48 hours from receipt of request for quote in most cases). Additionally, product realization time, from design to delivery, has shortened significantly. We’re thrilled that these improvements are having a positive impact on our customers and their businesses.