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PMP Awarded New Business with Leading Security Hardware Company

– Another success story of “Online Inbound Marketing” –See July 30, 2018 blog

By Anthony Romero - Sales and Applications Engineering Mgr.

PROSPECT MACHINE PRODUCTS -  January 14, 2020.

PMP Awarded New Business with Leading Security Hardware Company

One of the largest companies in security hardware selected Prospect Machine Products as a key supplier for numerous deep draw components. The company learned of us through the technical chat on our website, pmpdeepdraw.com, and shared prints during a video conference for a quote.

After providing the estimate, PMP was selected as one of six deep drawing manufacturers to get further consideration. Following a site visit by a corporate team and a subsequent audit, the customer awarded us the work consisting of numerous new part numbers.

Challenges and Opportunities

Each of the jobs we were awarded required a complete set of new tools. This was a formidable challenge for a small manufacturer of deep draw metal stampings. However, we chose to view it as an opportunity to excel and utilized our project management tools along with customer-specific project management requirements to keep our teams on task. 

We also held weekly video conferences and teleconferences over the next nine months to guide the development of the new deep draw tooling for all the jobs. Internally, we met weekly with team members from all disciplines, discussing our tooling benchmarks and updating our Gantt chart for each job before our weekly conference with the customer.

A Focus on Safety

Safety was the customer’s highest priority since it’s essential that their products remain functional in a variety of harsh circumstances. I had the opportunity to tour their production facility and watch various product tests. These assessments focused on repeatability and reliability, with cycle counts into the millions. Many of the tests were conducted for product endurance in severe conditions such as extreme heat and with impact shock factors.

Since deep draw components are a large part of their assembly process, it was critical that these elements demonstrate blueprint dimensional conciseness resulting in positive fit and function for the product, and contributing to its safety.

Have a deep draw metal stamping project that would best be handled by a collaborative partner like Prospect Machine Products? Contact us by Email info@pmpdeepdraw.com or phone at 203-758-4448, extension 25.

 


The Positive Customer Experience: A Key to Success in Any Business

 

By Anthony Romero - Sales and Applications Engineering Mgr. 
PROSPECT MACHINE PRODUCTS
December 17th, 2019.

2020 Looking Further with Ford Trends Report by Ford Motor Company provides the very interesting results of a global study of customer behavior and tendencies. One critical statistic is that 71% of global consumers think that, “A company’s employees have a significant impact on customer experience.”

Prospect Machine Products has always understood this idea, and we consider customer needs as our “true north,” from the initial contact with our sales or engineering team through planning and execution and to the delivery of the actual deep draw components. All employees participate in producing a positive customer experience in one way or another. For example:

  • Toolmakers and engineers participate in manufacturability meetings with the customer to optimize geometries, tolerances, materials, and critical features.
  • Machine operators are interviewed during OSA (On-Site Audit) events by customers from different market segments (industrial, automotive, commercial, and aerospace).
  • Quality personnel engages with their customer peers to determine the best gages and inspection frequencies and to prepare documentation for PPAPs (Production Part Approval Process) for new projects.
  • PMP customer service team members have daily interactions with customers’ production planning departments to satisfy their delivery schedules and sometimes to address critical volatility in demand.

More from the Ford Report

Another interesting result from the consumer study is that only 44% “believe that employees understand their needs well.” This is where PMP’s sales and application engineering staff play a key role: understanding customer pain points, production needs, technical specifications, and quality requirements, and communicating these points back to the proper PMP personnel.

As the last point, the report states that “Even as internet commerce grows, 75% of consumers say they want more human interaction in the future not less.” This is where video conferencing and customer site visits are increasingly important. It is typical for PMP to have reoccurring biweekly video conference meetings with customers regarding multi-tooling contracts, and also quarterly physical site visits.

As the report mentions, “Seamless transactions are simply not enough; consumers are hungry for personalized service, meaningful interactions, and a little surprise and delight.” An example of the latter is sponsored PMP lunch-and-learn sessions conducted at customer sites. These organizations have actually expressed their “delight,” not only in the content of the presentation but the enjoyable time spent together during lunch.

Have a deep draw metal stamping project that would be best handled by a provider that truly understands the customer experience and is committed to your success? Contact us! Email info@pmpdeepdraw.com or call 203-758-4448, X25 for sales and engineering.

 

 


Convirtiéndose en el contratista de manufacturación preferido para clientes en México. (English version below)

 

Por Anthony Romero – Gerente de Ventas & Aplicaciones de Ingeniería.

PROSPECT MACHINE PRODUCTS (PMP)

30 de septiembre de 2019.

Debido a que no sólo está impulsado por los precios de las materias primas, pero los costos de transporte y la eficiencia de fabricación, así es como el mercado de embutición profunda de estampado metálico está cambiando constantemente. Para garantizar que nuestra empresa está reconociendo y adaptándose a esos cambios, asistimos a una serie de eventos comerciales cada año.

PMP tuvo la oportunidad de viajar a una conferencia de la Asociación de Formación de Metales de Precisión (PMA por sus siglas en inglés) en Querétaro, México el pasado mes de agosto. En este interesante e informativo evento se habló del mantenimiento de prensas, la lubricación, los sistemas integrados, la seguridad de operación y otros temas relacionados con el estampado de metales. Todos los temas fueron presentados por personas altamente calificadas en el campo como Bob Braswell (Consultamex), David Lara (Flex Systems) y Pedro Martínez (Tower Metalworking) por solo mencionar algunos de ellos.

Sin embargo, las sesiones sociales para el establecimiento de contactos (networking) también fueron muy importantes. En esas interacciones se hizo evidente el alto grado de sofisticación y atención al detalle de nuestros colegas mexicanos en la industria del estampado de metales.

Conectando con nuestros clientes y prospectos Latinoamericanos

Después de la conferencia, nuestro equipo se embarcó en una gira cubriendo estados en el centro de México, incluyendo Aguascalientes, San Miguel de Allende, San Luis Potosí, y Querétaro, visitando varios clientes y prospectos en la región.  Aunque hay muchas herramientas disponibles para la comunicación digital, no hay nada como conocer a alguien en persona y estrechar la mano. Esa conexión personal es especialmente importante en la cultura Latinoamericana. De hecho, la siguiente cita muestra esta relación:  “En la amistad, al igual que ocurre en los negocios, las relaciones deben reportar beneficios a ambas partes y como sucede en toda vinculación estrecha, implican respeto, confianza y dependencia mutua” (Integración Empresarial – Consultoría)  

Observaciones sobre las necesidades de estampado de metales de embutición profunda en México

Algo que llamó la atención durante nuestros viajes fue la complejidad de geometrías y aleaciones metálicas de alta tecnología diseñadas para el proceso de embutición profunda que fueron puntos de plática con nuestras contrapartes mexicanas.

No hay duda de que nuestros vecinos del sur están diseñando componentes intrincados donde la experiencia y conocimiento técnico de Prospect Machine Products pueden ser muy útiles. Esto se hizo aún más claro durante una sesión de almuerzo con discusión técnica organizado en las facilidades de uno de nuestros clientes donde los miembros del público hicieron muchas preguntas interesantes.

 

 

 

(Foto de izquierda – Presentación técnica de PMP)-San Miguel de Allende – México

 

Relaciones sólidas en toda América del Norte

En PMP, estamos orgullosos de nuestra entrega a tiempo, excelente calidad del producto, soporte de ingeniería, precios competitivos, y lo más importante, la estrecha relación de cliente a proveedor con todos nuestros clientes Norteamericanos, desde Canadá hasta México y en todo Estados Unidos.

¿Tiene un proyecto de estampado metálico de embutición profunda que sería mejor manejado por un proveedor que realmente se preocupa por su éxito? ¡contáctenos! Envíe un correo electrónico Email info@pmpdeepdraw.com o llame al 203-758-4448 X25 para ventas e ingeniería.


Becoming the Contract Manufacturer of Choice for Customers in Mexico

By Anthony Romero – Sales & Applications Engineering Mgr.

Prospect Machine Products

September 30, 2019

Because it’s not only driven by raw material prices, but transportation costs and manufacturing efficiencies as well, the deep draw metal stamping market is constantly changing. To ensure that our company is recognizing and adapting to those changes, we attend a number of trade events each year.

PMP had the opportunity to travel to a Precision Metalforming Association (PMA) conference in Queretaro, Mexico this past August. This interesting and informative event dealt with press maintenance, lubrication, integrated systems, safety, and other issues related to metal stamping. All the topics were addressed by highly knowledgeable people like Bob Braswell (Consultamex), David Lara (Flex Systems), and Pedro Martinez (Tower Metalworking ) to mention just a few.

However, the networking sessions were also very important. In those interactions the degree of sophistication and attention to detail of our Mexican colleagues in the metal stamping industry became evident.

Connecting with Our Latin American Customers and Prospects

After the conference, our team embarked on a tour encompassing several states in Central Mexico including Aguascalientes, San Miguel de Allende, San Luis Potosi, and Queretaro, visiting several customers and prospects in the region. Although there are many tools available for digital communication, there is nothing like meeting someone in person and shaking their hand. That personal connection is especially important in Latin American culture. In fact, the following quote shows this relation: In friendship, as in business, relationships must bring benefits to both parties as happens in all alliances They imply respect, trust and mutual dependence (Quote translated from Integración Empresarial – Consultants)

Observations on Deep Draw Metal Stamping Needs in Mexico

(Left photo) PMP's technical presentation (San Miguel de Allende - Mexico)Something that caught our eye during our travels was the variety of complex geometries and engineered high-tech alloys for deep draw that were points of discussion with our Mexican counterparts.

There is no doubt that our neighbors to the south are designing intricate components where the technical know-how of Prospect Machine Products can be helpful. This became even more clear during a lunch-and-learn PMP session and technical discussion that was hosted by one of our customers. Audience members asked many insightful technical questions.

(Left photo) PMP’s technical presentation (San Miguel de Allende – Mexico)

 

Strong Relationships Throughout North America

At PMP, we’re proud of our on-time delivery, excellent product quality, engineering support, competitive pricing, and most importantly, our close customer/supplier relationships with all of our North American customers, from Canada to Mexico and all around the U.S.

Have a deep draw metal stamping project that would be best handled by a provider that truly cares about your success? Contact us! Email info@pmpdeepdraw.com or call 203-758-4448 X25 for sales and engineering.


Operational Excellence at Prospect Machine Products

“An essential key to remain competitive in today’s global marketplace”

By Anthony Romero – August 12, 2019

Sales and Applications Engineering Manager

Prospect Machine Products had the unique opportunity to receive black belt Six Sigma training by a customer with a strong lean manufacturing know-how. In that training, several chosen suppliers from other industries were also certified.

PMP’s Director of Quality Dave Boiano became a Black Belt and has since implemented several continuous improvement initiatives:

  • Gemba daily walks to discuss current manufacturing activities, production planning, and machine Overall Equipment Effectiveness (OEE).
  • Manufacturing Key Process Indicators (KPIs) that are reviewed monthly by the management team (sales, quality, production planning, and purchasing)
  • Several Kaizen events to eliminate waste and improve efficiency
  • Leadership’s daily involvement on all phases of production
  • Employee participation in lean manufacturing

Our company’s focus on lean and continuous improvement manufacturing has earned us an excellent reputation among our competitors, both in the U.S. and abroad. Our pricing is very competitive based on feedback from established customers and prospects. However, PMP’s quality and on-time delivery are also world-class, achieving high ratings in the market.

And when it comes to new projects, our Advanced Product Quality Planning (APQP) method is another way we ensure customer satisfaction. This process calls for the involvement of toolmakers, quality personnel, manufacturing engineering, production planning, and sales during the launch phase of any new part or product. That involvement helps identify and remove roadblocks that might otherwise impede a project down the road.

A commitment to safety and willingness to absorb the costs associated with it also figure into operational excellence for multiple reasons. First and foremost, nobody wants see employees get injured at work. Plus, no company wants to be faced with the staffing and productivity challenges that arise when a team member is unable to work. That’s why safety is a high priority at PMP. Similarly, environmental compliance is important. Consequently, we have maintenance and engineering personnel who are tasked with ensuring that we are meeting all applicable guidelines in our operations.  

Technical support also plays a role in operational excellence. It must be provided in a timely manner and by individuals who understand both the company’s capabilities and the needs of its clients. This is especially important on new projects but also applies to ongoing projects. We take all the steps necessary to ensure our technical support is unmatched in the industry.

Other Elements of Operational Excellence

In addition to all of the internal factors that support operational excellence, there are external factors that come into play as well. For example, supply chain management is critical. It requires strong relationships with raw material and service providers who share our commitment to quality and on-time delivery, as their efforts affect our customer satisfaction as well

Ultimately, achieving operational excellence is no easy task. It involves every aspect of running a manufacturing business and requires a significant investment of time, effort, and focus. However, we are committed to it and that commitment has proven to be the core of our success at Prospect Machine Products.

Have a deep draw metal stamping project where precision, quality, and on-time delivery are crucial? Contact us! Email info@pmpdeepdraw.com or call 203-758-4448 X25 for sales and engineering